ServiceNow

Let’s learn how to configure visibility for SERVICENOW. It's an Integration for ISD application that pulls data from an external data source for ISD to use in making informed decisions.

Following are the steps:

  1. Add / Edit application & its respective services. Refer this page to know how to add / edit applications.

  2. Add ServiceNow as an Integration to the ISD system. Refer this page to learn how to add an Integration.

  3. Next, you get the option to select the type of service you want to add. The options are:

    • Approval

    • Verification

    • Test Verification

    • Policy

  4. Select the Type as Approval and enter the Gate name and then select the Environment from the drop-down menu as shown below. Here we have given the gate name "TestGate" and "QA" environment selected.

5. Select the "SERVICENOW" connector from the connector drop-down menu.

6. Select the "Account" from the drop-down menu. Here we have selected the default account.

Note: Template details will be fetched automatically based on the connector selected.

7. Select the "Approval Group" from the drop-down menu and click "Save" button. The selected group should have at least view access to the application.

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